Help center
Temp Mail Pro Support
Support for the Temp Mail Pro application on iPhone and iPad.
Contact our team
For the best experience, open Temp Mail Pro → Menu → Support. You can create a request, attach screenshots, and follow replies inside the App.
Email: support@1timetech.com
When contacting us, include your App version, iOS version, device model, and a concise description of what happened. Never send passwords, verification codes, payment-card details, or sensitive message content.
Frequently asked questions
Why has my temporary address or message disappeared?
Disposable addresses and messages are not permanent. Availability and retention vary by provider, and a domain or inbox can expire or become unavailable without notice. The Service cannot recover expired provider data.
Why am I not receiving a message?
Refresh the inbox, confirm the sender used the exact address, and try another available provider or domain. Some websites block disposable addresses, and delivery is never guaranteed.
How do I restore Premium?
Make sure the device uses the Apple Account that completed the purchase, then open the Premium screen and choose Restore Purchases. If the entitlement does not return, contact Support with the product and approximate purchase date—do not send payment credentials.
How do I cancel a subscription?
On iOS, open Settings → Apple Account → Subscriptions, select Temp Mail Pro, and follow Apple's cancellation options. Deleting the App does not automatically cancel an active subscription.
How do I remove my data?
Remove inboxes in the App and delete any files you exported. For Support records or other privacy requests, see Privacy Choices and contact us using the same email associated with your request.